Refund policy

RETURNS AND REFUND POLICY

All sales are final. Because our products are food items, we are unable to accept returns or exchanges for any reason, including opened or unopened jars. This policy exists to protect the safety and integrity of every product we ship.

If something goes wrong, we will make it right. If your order arrives damaged, defective, or incorrect, we want to know. Email us at bmoremabel@gmail.com within 7 days of delivery with your order number and a photo of the item and packaging. 

Lost in transit. If your tracking NEVER shows delivered and the carrier confirms the package is lost, contact us and we will send a replacement or issue store credit, your choice. For packages marked delivered by the carrier, please see our Shipping Policy.

Order cancellations. We process orders quickly. If you need to cancel or change an order, email us at bmoremabel@gmail.com as soon as possible. We will do our best to accommodate requests before the order ships, but we cannot guarantee changes or cancellations once processing has begun.

Store credit. Store credit is issued as a discount code or gift card to the email on your order, never expires, and can be used on any product in our store. Store credit covers the item value only.

Refunds. Remedies under this policy are provided as replacement or store credit. 

Our discretion. We reserve the right to decline claims that we reasonably believe are fraudulent or abusive, and to require additional information before resolving a claim.

Questions? Email us at bmoremabel@gmail.com. A real person will respond within 48 hours.